In this month's issue of the Observer (the national magazine of the United Church of Canada) there is an article on mystery-worshippers. Unfortunately the article doesn't seem to be online.
A mystery worshipper program intrigues me. It is a great way to find out how really welcoming a congregation is. I mean I know that all congregations like to see themselves as welcoming and friendly but then again the reality can be somewhat different.
So what would a mystery worshipper see/experience if they came to your church? ANd what would you do with the feedback?